{"id":1432,"date":"2017-10-11T09:43:06","date_gmt":"2017-10-11T07:43:06","guid":{"rendered":"https:\/\/cultureacademy.se\/service-2\/"},"modified":"2022-02-09T14:19:31","modified_gmt":"2022-02-09T12:19:31","slug":"service-2","status":"publish","type":"page","link":"https:\/\/cultureacademy.se\/en\/service-2\/","title":{"rendered":"Service"},"content":{"rendered":"

[vc_row unlock_row_content=”yes” row_height_percent=”0″ override_padding=”yes” h_padding=”0″ top_padding=”0″ bottom_padding=”0″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column width=”1\/1″][rev_slider_vc alias=”serviceutb”][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”0″ top_padding=”0″ bottom_padding=”0″ overlay_alpha=”50″ equal_height=”yes” gutter_size=”0″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ override_padding=”yes” column_padding=”2″ style=”light” overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ width=”1\/4″][vc_widget_sidebar sidebar_id=”sidebar-124139″][\/vc_column][vc_column column_width_percent=”100″ override_padding=”yes” column_padding=”2″ style=”light” overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ width=”3\/4″][vc_column_text]<\/p>\n

SERVICE AS COMPETITIVE MEANS <\/strong><\/span><\/h1>\n

Everyone who meets customers, patients, guests or clients acts as a messenger of the company’s values. Your attitude towards each other, your customers and suppliers, can be a success story – or completely ruin the business! It is the customers’ perceived feeling of you that oxygenates your brand.<\/span>
\nSucceeding in being professional in every customer contact creates a unique competitive advantage. A trust, a good reputation, is created by employees who have managed to eliminate varying service. They are simply great all the time – even when everything goes down the drain! Great service is about building trust. To meet the customer with respect. This may sound simple but then this education would never have been fully booked.<\/span><\/p>\n

What is service for you? What treatment is required to provide good service? How do you build a strong service culture on your company and how do you get everyone on the train? <\/span><\/p>\n

7 out of 10 customers change supplier due to poor treatment or because someone else is better! And very satisfied customers spend 140% more because they like you. We are convinced that it is a matter of clarity. All employees must know what is expected of them and that there is a common set of values where it is described how a meeting with a customer, guest, client, traveler or patient is expected to take place. The employees’ attitude in the customer meeting can be crucial for your company’s success. <\/span><\/p>\n

In this course you will learn how to increase your competitiveness.<\/span><\/p>\n

    \n
  • What is service and service culture<\/span><\/li>\n
  • The company’s values <\/span><\/li>\n
  • From often good to always the best – this is how we make our customers love us back!<\/span><\/li>\n
  • How to create a clear service plan – a process for excellent service <\/span><\/li>\n
  • Care sales towards increased results<\/span><\/li>\n
  • Success factors for professional customer meetings<\/span><\/li>\n
  • Successful communication<\/span><\/li>\n
  • Customer psychology<\/span><\/li>\n
  • How do I handle customer complaints in a professional way<\/span><\/li>\n
  • Make your customers ambassadors for your brand<\/span><\/li>\n
  • What requirements and expectations does the customer have of me and the company’s service <\/span><\/li>\n
  • Training with personal feedback <\/span><\/li>\n
  • Action plan – how do I implement the tools in the daily work for lasting effect and results<\/span><\/li>\n<\/ul>\n

    [\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”1″ bottom_padding=”2″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column width=”1\/1″][vc_separator sep_color=”color-150921″ el_height=”2px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row unlock_row_content=”yes” row_height_percent=”0″ override_padding=”yes” h_padding=”0″ top_padding=”0″ bottom_padding=”0″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column width=”1\/1″][rev_slider_vc alias=”serviceutb”][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”0″ top_padding=”0″ bottom_padding=”0″ overlay_alpha=”50″ […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1432","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cultureacademy.se\/en\/wp-json\/wp\/v2\/pages\/1432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cultureacademy.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cultureacademy.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cultureacademy.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cultureacademy.se\/en\/wp-json\/wp\/v2\/comments?post=1432"}],"version-history":[{"count":2,"href":"https:\/\/cultureacademy.se\/en\/wp-json\/wp\/v2\/pages\/1432\/revisions"}],"predecessor-version":[{"id":1435,"href":"https:\/\/cultureacademy.se\/en\/wp-json\/wp\/v2\/pages\/1432\/revisions\/1435"}],"wp:attachment":[{"href":"https:\/\/cultureacademy.se\/en\/wp-json\/wp\/v2\/media?parent=1432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}