LEADERSHIP

CREATING A PERFORMANCE CULTURE

What characterizes really good service with you? And what behaviors do you reward for making this happen?

That response variations are common on what good service is does not feel strange. Service is an experience. What feels strange is when companies have not communicated, and trained on, how they want to be experienced!

– Today, all research indicates that the service experience is crucial for the survival of companies. We want to do business, and work for, people who confirm us and have an image that we can identify with! The service strategy must therefore be well established in all employees. Only when they can describe how you are to be experienced and what it means in the conversation, in the email and in the meeting with your customers and employees have you succeeded in creating a strong performance culture. A culture where people work together and not just at the same time.

Working in a values-based company does not mean that we cement a way of working – it means that we give our employees tools that make it easy to make decisions. The leader’s role is crucial and the company’s success. This training gives you the tools and methods you need to succeed.

  • What is the company’s overall business concept?
  • What characterizes a good service experience?
  • How do we create a service culture that makes us unique?
  • What attitude and behavior is a prerequisite for good service?
  • Basic platform for developing a service culture
  • The role of the manager in overall corporate initiatives
  • Values and principles – what drives the development towards a service culture
  • Game rules – clear and stated game rules for good service
  • Approach – what expectations does the customer have of service
  • Strategy for how to carry out overall publishing efforts
  • Work methodology – how to organize and work long-term
  • Tools and methods for successful long-term development
  • Motivation and needs – how to create motivation and commitment effectively
  • Specialization in human behavior in the event of change
  • Training with personal feedback